MEDIA ZONE SOLUTIONS LP United Kingdom 272 Bath Street, Glasgow, G2 4JR, United Kingdom Falcon Drive Cardiff Mid Glamorgan CF10 4RU United Kingdom

KYC Policy

KYC (Know Your Customer) Policy

Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.

Royal Capital holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.

Prevention:

Royal Capital aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.

In order to verify your account we kindly request that within 48 hours of funding your account, to send us the required documents, either a PDF or JPEG file, by email to:

They are kept in an internal server and only the accounting department has access to these documents. The following is a listing of the required compliance documents:

1. A colored copy of an official Identification document: Driver’s license, passport, etc. Containing: Full name and up to date photo, date of birth, current address, and date of expiry. All the edges must be visible and the document must be in color.

2. A colored copy of Proof of Address: A Bill (Phone/ Bank/ Utility/ Insurance) containing: full name, current address, date of issue. Please make sure the bill is of the past three (3) months. Any older bills will not be approved.

3. If you deposit funds into your account using a credit/debit card, we require a color copy of the front and back of it. Front copy should include: Full name, the first six (6) and last four (4) digits (Please cover the middle six (6) digits), expiry date. Back copy should include: Your signature (Please cover the CVV code).

Credit Card copies without a signature will not be approved.

If you have any questions please don’t hesitate to contact as at:

When do I need to provide these documents?

We highly appreciate you taking the time to provide us with all the necessary documents within 24 hours, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.

Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.

Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.

How do I know my documents are safe with you?

Royal Capital holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.

We thank you for your cooperation in helping us make Royal Capital a safer place to trade.